Return Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money as applicable, provided the reasons are genuine and proved after our investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

1. Return Policy

Please consider the environmental impact on return. If the customer wants to return the order post receiving it, they must communicate to us within 2 days from received Time. They can do so by sending us an email to support@bandvbrands.com, with complete, as much as possible order details and reason for return.

Once we receive a return request, our team will go through the request, if the order delivered to you is damaged, defected, if the wrong size is delivered to you and/or if there is miss shipment, we will be happy to issue a return or refund, whatever applicable.  

If it is a return, the refund will initiate post receiving the goods in good and satisfactory condition. Plus we receive it back within 15 days of delivery, from the date of delivery. If delivery cost is observed in the cost of the item, we will deduct both before refund ( Shipping cost to the customer and return cost from customer to us).

We request you to please review the product, read product description and choose colour and Size carefully before placing an order.

Return/Refund is not available if the customer wants to return the order post receiving it for no apparent reason, except having changed His/her mind.

2. Exchanges

Exchanges / Replacement requests much like the Return requests should be initiated as soon as the delivery is done. We have a 7-Day Exchange Policy. Inform us of any exchange request as soon as you receive the package and ship it immediately.

If the customer wants a replacement because Of miss shipment of any kind including but not limited to wrong product, wrong size, damaged product sent, incomplete order, we will bear the shipping charges, handling charges and whatever other charges applicable up to certain limit.

If the customer wants a replacement because they ordered the Wrong Size, Wrong Product, Wrong Color, Wrong Size, Multiple Quantities, the handling charges, forward-reverse shipping charges shall be borne by the customer.

Please Ensure that:

The product is returned in its original condition.

The product is unused, unwashed, not ironed or refurbished, no damage. We send products that are Brand new; we want the returns to reflect the same.

You might have shipped us in good condition but if we receive in damage condition, it will be treated as sale.

The return request and return delivery falls within the set time.

We understand that can be cases where we will need to deter a little from the Standard policies; we will go that extra mile, if and when required.

3. Cancellation Policy

For Cancellations please contact us via contact us link or send email to support@bandvbrands.com requesting Cancellation. Provide complete details of the order.

Requests received prior to the shipping will be cancelled and amount will be returned. If product is already shipped it will be not be considered as item for full refund. Check the Refund Policy.

We will try to refund quickly but we cannot guarantee the exact time of refund.

4. Refund Policy

Please consider the environmental impact on return and refund.

Refund is Provided if the Product is returned to us within 7 Days in its original Condition to customers who have received wrong/damaged product. We have a no question asked return for customers who have received Wrong, Damaged or Incomplete order from our end.

Refund, if approved, or If the sent product is damaged or defected or if the order is incomplete, the refund shall be credited into your Source Account. We will try to refund quickly but we cannot guarantee the time of refund, due to various external dependencies.

In case any client is not completely satisfied with our products we can provide a refund, by deducting the shipping and return charges. Also quality of the return goods has to be in good and unused condition, plus with in specified return time.

Refunds will be issued to the original method provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

If the customer changes his mind to keep the product which is requested for return, exchange or if the customer wants to return the product for any reason other than the product being damaged or defected, Refund will not be provided.